If you want to join our Patient Group, or if you want them to raise or discuss an issue on your behalf ,or if you have a suggestion you can contact our PPG by using this e-mail address
Or if you are in the surgery ask for for an envelope marked for the PPG at reception.
A ppointments The practice operates a comprehensive, urgent on the day appointments, telephone appointments . We also ensure that patients who are unable to get an appointment on the day to see a GP the GP will call you this is referred to as a Triage system.
Cancelling your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Out of Hours If you require an emergency call outside the surgery opening times, please telephone either Deerness Park or Bunny Hill Primary Care Centre, where you will be given a pre-recorded message on how to contact the doctor on call.
28 Day Prescriptions
In line with guidlines on good prescribing we are moving patients to 28 day Prescriptions please see our Prescription page for furthur details
Are you a Veteran? Please let us know
Please let us know so we can update your records
The Practice has undergone its review as a Training Practice by the Northern Deanery and achieved an above average grade.
Are you a Carer? we need to know please inform the receptionist
Patient Participation Group [PPG]
Your PPG comprises of a group of volunteer patients that are members of the Practice, just like yourselves, meeting together, monthly or quarterly , with the Practice Manager. Our particular interest is the service the Practice offers and how these could be improved and made more accessible to the practice population. This also ensures that we as a patient group help improve the local community’s health and make sure the patients experience is as good as it can be. Equally, a good patient group ensures the practice remains accountable and responsive to all of its patients needs.
The Patient Group still require representatives from the younger section as well as Ethnic minority groups
If you feel you want to help develop the Practice and shape the services we deliver then please contact use by using one of the following;
DEERNESS PARK MEDICAL GROUP
ACTION PLAN 2014/15
Recruit New members
In order to keep the PPG functioning and the representation truly representing the wider patients population, more patients need to be recruited for this group.
In the survey only 16% stated they new that a group met regularly
To support PPG with new ideas and assistance
Recruit new members
Ensure all age groups are included.
Ensure EBM are included
Posters, newsletter, jx board. Notice board, Coffee/tea events. Surveys
Commitment, support, attendance at meetings, ideas
Continue to build on the work that has taken place this year and improve communications with the wider patient group.
Educate, support, inform on health matters, raise awareness of public health matters.
In person, meetings, newsletter, events, ppg post, email. Research pamphlets, coffee mornings etc. befriending groups
Research, pamphlets, coffee mornings volunteer
Make patients and other organisations aware of our PPG group
Attend other meetings, gather information
Commitment on behalf of PPG members
Build a relationship
Breakdown barriers and show patients they can help themselves
Newsletters, coffee mornings. Private and confidential
Use of room and funds for refreshment, volunteers
Coffee mornings and afternoon teas
Carers, Elderly, Bereavement, Bowel Cancer, Breast Cancer, Prostate Cancer, non smoking etc Relaxation groups.
Hold guest speaker meetings, offer support, befriend.
Room manned by PPG members with information and leaflets tea and coffee etc.
To attempt to lower the Failed to Cancel appointment or Non-Attendance rates.
Help patients understand the results of their actions and how they can help themselves.
By showing examples of past records. Show scenarios. Ask for their co-operation. Explain consequences of their actions
Newsletter, Internet, Noticeboard, JX Board.
Develop campaign for carer’s. the Practice are aware they should have in the region of 1400 careers however only 3 % of patients completing forms stated they cared for someone
Help identify carers and ensure they are aware of the support that is available to them
Dedicated campaign. Working with Sunderland East Locality to develop a carers strategy
The Practice team and CCG
MINUTES OF MEETING HELD 6h August 2015
DEERNESS PARK and BUNNY HILL
PATIENT PARTICIPATION GROUP
held at Deerness Park Surgery.
PRESENT : E Harrison, K. Airson, J. Parrish, M. Patterson, P. Chapman
APOLOGIES FOR ABSENCE :
Informal General open floor points to discuss
Volunteers still needed for garden. Poster on PPG board
with sign up information.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (18.104.22.168) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.
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