If you want to join our Patient Group, or if you want them to raise or discuss an issue on your behalf ,or if you have a suggestion you can contact our PPG by using this e-mail address
Or if you are in the surgery ask for for an envelope marked for the PPG at reception.
A ppointments The practice operates a comprehensive, urgent on the day appointments, telephone appointments . We also ensure that patients who are unable to get an appointment on the day to see a GP the GP will call you this is referred to as a Triage system.
Cancelling your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Out of Hours If you require an emergency call outside the surgery opening times, please telephone either Deerness Park or Bunny Hill Primary Care Centre, where you will be given a pre-recorded message on how to contact the doctor on call.
28 Day Prescriptions
In line with guidlines on good prescribing we are moving patients to 28 day Prescriptions please see our Prescription page for furthur details
Are you a Veteran? Please let us know
Please let us know so we can update your records
The Practice has undergone its review as a Training Practice by the Northern Deanery and achieved an above average grade.
Are you a Carer? we need to know please inform the receptionist
You may request medication, or repeat medication, in 4 ways;
1. By sending us your request by post
2. By leaving your request at our reception
3. By using the Repeat Prescription on line service click this link to register https://patient.emisaccess.co.uk
4. Register for the Electronic Prescription Service (EPS)
The Practice will always try and turn your request around in 48 hours.
The Practice does not do prescription request on demand please ensure you request your medication in sufficent time so you do not run out.
If you need your medication earlier than is due, i.e. in exceptional circumstances, please discuss with the practice prescription staff. If no discussion takes place, the prescriptions will usually have the date on which we calculate the medication would be due, usually 28 days after the previous prescription, unless other arrangements have been made.
NHS economics are being squeezed yet tighter, and there will be some changes introduced which may not be welcomed by everyone. The practice tries to keep a close eye on prescribing costs and has identified some areas in which we could make considerable savings. Over the next weeks/months a small number of patients may receive letters with alterations to their medications in order to make a significant impact on the overall Medicines budget. As ever, we are more than happy to discuss any problems on an individual level should this cause any disruption.
Are your monthly medicines always the same?
If your repeat medication rarely changes, then you would be ideally suited to a new service called “repeat dispensing”. With the Doctor’s agreement, a prescription would be generated that can run to your next birthday and review date.
Your chosen pharmacy will hold the master prescription and usually the monthly forms for each subsequent repeat. You will need to contact this pharmacy each month so that they can give you further supplies, until you start the next repeat dispensing prescription, which you can take to any pharmacy.
When the last repeat is dispensed, probably near your birthday, the pharmacy should prompt you to contact the surgery and arrange for a further repeat dispensing prescription to be generated, which will include a full review of your medication and any blood tests or monitoring, during the period before the next supply is required.
While repeat dispensing prescription is still active, which can be for up to 12 months, you will not need to go back to the surgery for further supplies of your usual medicines. If you are otherwise unwell, then you should arrange to see your doctor in the usual way.
The new service should be more convenient for you the patient and it should reduce the pressure on receptionist staff at the surgery. Remember that the pharmacist is always available to ask you how you are getting on with your repeat medication and to answer any drug queries that you may have. Any questions arising will be shared with your regular doctor.
For Furthur information click on the link
The cost to the NHS of unused medicines is enormous. In Sunderland alone the value of medicines returned to community pharmacies is estimated as £4m which does not account for the volume of medication residing in patients’ bathroom cabinets or disposed of in household waste.
Some wastage is inevitable however a lot of waste is preventable. Recognised causes of avoidable waste include poor patient compliance, inequivalence and over ordering of prescriptions, prescribing of excessive quantities
PLEASE THINK BEFORE YOU ORDER IF YOU DONT NEED IT DONT ASK FOR IT
NHS Connecting is developing the Electronic Prescription Service (EPS). It will enable prescribers - such as GPs and practice nurses - to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient’s choice. This will make the prescribing and dispensing process safer and more convenient for patients and staff.. NHS Prescription Services is ready to process electronic prescriptions
Deerness Park Medical Group are already part of this exciting project if you wish to have your prescription sent electronically to a pharmacy ask one of our prescribing clerks to nominate you to do so. You can call them on 0191 5653519
For more details click on the link
28 DAY REPEAT PRESCRIPTIONS
We have made improvements to the way we organise and issue repeat prescriptions. We now only issue repeat prescriptions for one month at a time. All the Practice Doctors support this policy.
What are the benefits of 28-day prescribing?
Most patients should only have to visit the practice once a month to collect all their repeat medicines. Presently a large number of patients make several visits to their doctor a month because their medicines all run out at different times.
Companies already manufacture a large number of medicines in 28-day calendar packs. These packs have patient information leaflets inside and ideally they should not be broken into. The government is encouraging companies to manufacture more medicines in these types of packs
It is easier to review all of the repeat medicines. Your doctor needs to review your medication on a regular basis to make sure that you are getting the best treatment
It will reduce waste. Around 10% of all medicines dispensed are not used. That adds up to about £300,000 a year for Deerness Park Medical Group. Waste can occur because treatments are stopped, changed, ordered by mistake or lost. If larger amounts are given out each time , the amounts wasted are greater.
It will reduce the amount of medicine you have at home. Medicines can be dangerous if taken by people they are not intended for, and safe storage can be a problem with large amounts of medicines. If large quantities are issued that may go out of date before they are needed and may not work properly.
What if I pay for my prescriptions?
If you pay for your prescriptions, you may be able to save money by getting a prepayment certificate. It is cheaper to buy a prepayment certificate if you get more than one item on prescription each month. You can get an application form from the surgery, from a community pharmacy, by phoning 0845 850 0030 or from the web at: http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/documents/digitalasset/dh_099155.pdf
What if I have a question?
Questions and concerns may be raised via the suggestion box in reception at the surgery.
Repeat Prescription Checklist
Remember to order your medicines once a month
Only order the medicines that you need
Make sure that you don't run out - let us have your request while you still have a few days of medication in hand.
Allow two working days for your prescription to be issued
If you are running out of some medicines early or are being given too much, please tell the practice.
Take any medicines you don't need to your local pharmacy for safe disposal
Make sure your medicines are stored safely
Remember that your doctor will want to review your medicines from time to time.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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